News

Vtech reassures customers after data breach

Published on: November 30th, 2015

VTech has announced that an unauthorized party accessed VTech customer data housed on its Learning Lodge app store database on 14th November.

Vtech480Upon discovering the unauthorized access, VTech immediately conducted a thorough investigation, which involved a comprehensive check of the affected site and implementation of measures to defend against any further attacks.

VTech issued the following statement about the security breach: “Our customer database contains general user profile information including name, email address, encrypted password, secret question and answer for password retrieval, IP address, mailing address and download history. It is important to note that our customer database does not contain any credit card information and VTech does not process nor store any customer credit card data on the Learning Lodge website. To complete the payment or check-out process of any downloads made on the Learning Lodge website, our customers are directed to a secure, third party payment gateway. In addition, our customer database does not contain any personal identification data (such as ID card numbers, Social Security numbers or driving license numbers). The investigation continues as we look at additional ways to strengthen our Learning Lodge database security. We are committed to protecting our customer information and their privacy, to ensure against any such incidents in the future.”

An email has been set up to handle any enquiries arising from this situation: consumer_services@vtech.com

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