While shoppers got toys, clothes and even mattresses for next to nothing, suppliers claimed the error left them facing huge losses. The fault was caused by third-party software RepricerExpress, which automatically adjusts stock prices to keep them in line with items on other websites.
Amazon said “the vast majority” of orders from the two-hour sales rush on Friday were cancelled before they were sent out. But Judith Blackford, whose firm Kiddymania sells baby goods through the website, said she may sue RepricerExpress as she faces losses of £20,000. Judith said: “Having asked Amazon to cancel the orders they are still sending them out and charging me horrendous fees.”
There were claims other sellers lost up to £100,000. At the height of the sales frenzy, one Amazon use tweeted: “Amazon is all kinds of broken. Mattress 1p. Headphones 1p. Batteries, Clothing, Games all 1p. Someone messed up big time.”
Amazon said in a statement: “We are now reviewing the small number of orders that were processed and will be reaching out to any affected sellers directly.”