Amazon refuses to compensate sellers for 1p price glitch

Published on: 17th December 2014

Amazon has refused to compensate its selling partners for a pricing error caused by a software Amazon300glitch and leading to stock being sold for 1p.

In an email reportedly seen by The Guardian, an Amazon seller support worker comments: “As of now, Amazon will not be providing any reimbursements for this issue. You will need to contact the third party software who are responsible for this error.” The email, sent to a company which estimates it lost £10,000 as a result of the glitch, signs off with: “Have a nice day.” Sellers report RepricerExpress, the third-party company behind the faulty software, has also not offered compensation.

Daniel Pizzey, who claims his baby clothing company Baby Best Buy has lost £25,000-£30,000 as a result of the glitch, said: “I am totally disgusted at the way Amazon has dealt with this matter. Its reactions have been so slow and it has not once cared about the financial situation facing their sellers, especially at the most important time of the year.”

He said his company was swamped with 30-40 orders a minute during the 1p glitch on Friday night. “Customers were ordering 40-50 of the same items and just paying 50p for it. Surely Amazon would have picked up on this and questioned it before sending it out?”


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