Argos apologises for delivery delays

Published on: 3rd December 2015

A delay in Black Friday deliveries has sparked complaints against the retailer.

Argos-480The shopping event came just short of three months after Argos introduced its fast track delivery service, however the demand on Black Friday left the retailer with complaints of late deliveries, bad customer service and undelivered items.

The fast track service allows customers to order an item by 6pm and have it delivered by 10pm for a flat fee of £3.95.

Argos does not use a courier service, and instead directly employs the 3,300 drives with the aim of better customer service, and employing people to deliver items in familiar areas.

Argos was just one of many retailers that struggled with website traffic on Black Friday.

In a statement, it said: “On Black Friday our new fast track delivery services proved very popular and Argos had over 800 vans on the road which delivered tens of thousands of orders on Black Friday itself. The overwhelming majority of customers booking fast track same-day deliveries now are getting their orders successfully and the service is very much available. We apologise if any customer has experienced a problem with a home delivery and we are working through any individual cases as a priority.”


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