Argos website crash deletes customers’ Christmas shopping

Published on: 9th November 2015

An IT crash at Argos has left thousands of shoppers fearing that items they have bought will not be delivered.

Argos-480This weekend, one of the first major shopping weekends in the run-up to the Christmas period, saw customers flocking to the company’s website after it advertised discounts on children’s toys and electrical goods.

However, an IT glitch left the retailer’s website out of action for most of the weekend, leading to missing payments and unfulfilled deliveries. On top of this, thousands of customers were unable to reach Argos’ jammed customer services department.

Argos has recently introduced a same-day delivery service, but many shoppers are now worried that they may never receive the products they have paid for after they failed to arrive.

Customers have said that payments were taken from their bank accounts, but after contacting Argos about the issue, staff denied the orders had been made.

Despite being aware of the problem for nearly 24 hours, Argos’ IT experts were still trying to resolve the problem last night.

An Argos spokesman commented: “We are extremely sorry for the temporary service issues our customers were experiencing on our website this afternoon. We have identified and fixed the issue and our site is now up and running. We apologise to any customer who tried to contact us unsuccessfully and we are working to respond to all enquiries as soon as we can. We apologise if any customer experienced problems with a home delivery and will be in contact to resolve this.”

Argos has now confirmed that the IT glitch was not caused by a third party hacker, and has instead blamed a system error for the crash.


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