The department store has launched a Toy Concierge service, providing expert buyers to help customers pick out the best gifts.
Customers can book a slot and take part in a pre-consultation by telephone with one of the Toy Concierge team. The buyer will discuss the child’s age, favourite TV characters, interests and hobbies with a team member, who will then pull together a list of potential items to view in store.
On the day of the visit, staff members meet customers at the entrance to the Toy Kingdom, which stocks more than 60,000 items. The concierge will walk the four rooms with customers and see which toys capture the child’s imagination. The customer can either take gifts home, or Harrods will gift-wrap and ship items to anywhere around the world on a specific day.
Customers can turn up to the toy concierge area on the day if they have not booked in advance, and there is no limit as to how many children take part in each session. Customers wishing to buy several of the same items for a class or a group of children can also book the service.
Stewart Mancey, Harrods’ head of furniture and toy buying, commented: “We’re very excited to be unveiling our new Toy Concierge service at Harrods, which has been introduced just in time for Christmas. The service has no minimum spend and we believe it is the perfect solution for busy shoppers looking to wrap up children’s gifting dilemmas.”