Last minute Christmas shoppers face click and collect chaos

Published on: 22nd December 2016

Retailers have run out of slots in the run-up to the 25th December.

Click-and-collect-480Christmas shoppers relying on click and collect services to buy last-minute presents and groceries are facing chaos, as stores are running out of slots due to record demand.

Nearly all of Sainsbury’s click-and-collect order slots on Friday and most home delivery appointments are sold out. Tesco also warned that today would be the last day for ordering click and collect items, which it could “guarantee” would arrive by Christmas Day. It said it had nearly sold out of slots with a “very limited” number of click and collect slots left over the next two days.

John Lewis had also planned to stop taking online click and collect orders for collection today to ensure all customers would be able to receive items in time for Christmas Day. However, it has since extended the deadline by a day to accommodate what they say is “record” demand for the service. John Lewis customers wanting to collect items at Waitrose instead of John Lewis stores are still required to place orders today.


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