Jon Owen, who has been at the company for three years, played a leading role in the development of one its brands very.co.uk, which it now claims is a £700m brand, generating an average 950,000 daily website visits. He will continue to lead trading for the business, and head up Shop Direct’s retail brands, but his role will widen to assume responsibility for the creative team.
Meanwhile Jones’ new role will see him take on responsibility for the end-to-end customer experience, spanning fulfilment, operations and customer services. He will also retain strategy, customer experience, Very Exclusive, e-commerce and customer intelligence within his remit.
The new positions will take effect from 5 January 2015.