Tesco Direct announces new charges for click and collect orders

Published on: 7th January 2016

The company has declared that a £2 fee on orders of less than £30 will apply from 2nd February.

Tesco-480Tesco already has a £4 charge for grocery shops below £40 which are ordered online and collected in store. The company’s new charge will allow it to operate a “sustainable service”.

A spokesperson for Tesco commented: “To ensure our click and collect service remains sustainable for the future, from 2nd February we will be introducing a £2 surcharge on all Tesco Direct click and collect orders under £30. We want to provide customers with a great online experience and to continue to offer customers the convenience of our click and collect service at every Tesco store across the UK.”

In the autumn, the retailer increased the estimated delivery time on orders to be between five and seven days to cope with high demand for home deliveries and click and collect. Tesco would not reveal how many orders it handles through click and collect.


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