Wise Owl Toys, the educational toy shop based in Worcester, which also has a specialist left-handed section (Left n Write), recently received a perfect 100% score when it was visited by an independent secret shopper sent by pen manufacturer Stabilo.
Wise Owl Toys achieved perfect scores in all areas and the secret shopper summed up their visit with the following words:
“Everything about the shop was excellent, extremely clean and tidy, very well presented without being massively high-tech and off putting; a really nice traditional shop with innovative products and outstanding expertise from the owner/salesman. I didn’t feel there was any improvement needed. I almost wish I had a child with writing difficulties so that I could go back to the shop as it was such a nice experience with a real personal touch which is often lost with large stores.”
Mark Stewart of Wise Owl Toys said: “We are delighted that we received 100% and such great comments when the secret shopper called. We take pride in our customer service but it is really rewarding to have it noticed and recognised by an independent organisation and one of our major suppliers.”
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